Uber Eats
Uber Eats
Uber Eats
Problem
Problem
Problem
Solution
Solution
Solution
Instant Search, Hands-Free
Instant Search, Hands-Free
Instant Search, Hands-Free
Easily discover and find your next meal by saying, “Hey Uber Eats,” and letting the voice assistant handle your search.
Easily discover and find your next meal by saying, “Hey Uber Eats,” and letting the voice assistant handle your search.
Smart Voice Confirmation & Navigation
Smart Voice Confirmation & Navigation
Smart Voice Confirmation & Navigation
Effortlessly navigate the app hands-free, with the voice assistant verifying requests to ensure precise interactions and minimize errors.
Effortlessly navigate the app hands-free, with the voice assistant verifying requests to ensure precise interactions and minimize errors.
Accessible Product Descriptions & Ordering
Accessible Product Descriptions & Ordering
Accessible Product Descriptions & Ordering
Explore menus, listen to dish descriptions, and add items to your virtual cart hands-free.
Explore menus, listen to dish descriptions, and add items to your virtual cart hands-free.
Effortless Checkout
Effortless Checkout
Effortless Checkout
Quickly review your cart and complete your order—all with just your voice.
Quickly review your cart and complete your order—all with just your voice.
Process
Process
Process
Key Findings:
User persona representing those with situational touch constraints.
Context scenario representing users with situational touch constraints.
User journey map representing those with situational touch constraints.
Optimized Placement
Relocated the voice assistant activation button to a more accessible yet unobtrusive position to minimize visual distraction while maintaining ease of use for users.
Optimized Placement
Relocated the voice assistant activation button to a more accessible yet unobtrusive position to minimize visual distraction while maintaining ease of use for users.
Enhanced Confirmation Flow
Implemented request confirmation prompts, especially for ambiguous or high-impact actions, to reduce the likelihood of unintended selections.
Enhanced Confirmation Flow
Implemented request confirmation prompts, especially for ambiguous or high-impact actions, to reduce the likelihood of unintended selections.
Contextual Feedback
Integrated real-time system feedback (e.g., “Processing your order, please hold”) to improve transparency and guide users through each step of the ordering process.
Contextual Feedback
Integrated real-time system feedback (e.g., “Processing your order, please hold”) to improve transparency and guide users through each step of the ordering process.
